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Rahul Chatterjee cleared his PMP Certification in his first attempt! Sumana Halder cleared her ITIL V3 Foundation exam with high marks! Monojit offered a job by Hindalco after completing his Oracle course! Subhamay placed with HP as an Oracle DBA
 

ITILv3 Certification Classroom Training

Palium Skills offers ITIL Certification & Training courses to individuals and corporates.

ITIL training is delivered as -

  1. V3 Foundation
  2. Intermediate - Service Operations
  3. Master

The certification and training details are as follows -

Foundation

Duration:2 days

Exam at end of 2 days: Paper or online exam

Intermediate

Duration: 2 days

Mode of Training: Classroom, Online or Onsite

Call us today to know more: +91-9051092035/ +91-99031 30500 


ITIL Intermediate Certification

ITIL Intermediate level has a modular structure with each module holding a different focus. ITIL Intermediate candidates can take as few or as many ITIL Intermediate certifications as they require to suit their ITIL Intermediate exams and certification needs.

The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability.

Service Lifecycle modules are most relevant to those who have, or are looking for, a management or team leader role that requires management of different areas or work across different teams.

All the modules within the Service Lifecycle category are suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

The Service Lifecycle modules are:

The  Service Operation  (SO) can be detailed as below -

Topics

1.      Introduction to service operation

2.      Service operation principles

3.      Service operation processes

4.      Common service operation activities

5.      Organizing for service operation

6.      Technology considerations

7.      Implementation of service operation

8.      Challenges, critical success factors and risk

 

The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.

The Service Capability modules are:

The OSA can be further detailed as -

Operational support and analysis (OSA)

Topics

1.      Introduction to operational support and analysis

2.      Event management

3.      Incident management

4.      Request fulfilment

5.      Problem management

6.      Access management

7.      The service desk

8.      Functions and Roles

9.      Technology and implementation considerations

 

- Operations modules

1.      Service Operation  (SO)

Topics

1.      Introduction to service operation

2.      Service operation principles

3.      Service operation processes

4.      Common service operation activities

5.      Organizing for service operation

6.      Technology considerations

7.      Implementation of service operation

8.      Challenges, critical success factors and risks

2.      Operational support and analysis (OSA)

Topics

1.      Introduction to operational support and analysis

2.      Event management

3.      Incident management

4.      Request fulfilment

5.      Problem management

6.      Access management

7.      The service desk

8.      Functions and Roles

9.      Technology and implementation considerations

Duration of the training

2 Full Day Classroom for each module

Trainer's profile

The trainer, an ITIL Expert®, is an ITSM evangelist with extensive expertise in Training, Consulting and Delivery globally, has worked for renowned corporates. He is an Engineer from Jadavpur University and holds the additional credentials of PMP and Prince2. His coaching on ITSM, including ITIL, is based on years of experience in consulting and implementation of ITIL processes, tools & automation along with the implementation of ISO20000, the standards related to ITIL. Presently, he is into consulting, training & entrepreneurship, and, is the mentor for a leading organization in ITSM, based out of UK.

Prerequisites

This course requires that you have passed ITIL Foundation level. However it is more important that participants should have working experience or awareness with technology or services related to IT so that they can appreciate the processes in a better

Who are we?

Palium is a training organization conducting trainings on Functional, Soft-Skills, IT and Project Management areas. We have conducted trainings for leading corporates like ITC, JUSCO, CMS and many others.

We also conduct trainings on Primavera P6, MS Project and other Project Management related topics.

For Registration Contact:               

Barindra De:  + 91 – 90510  92035   or

Shrabana Pal: + 91 – 84205  94969

Palium Software Services Private Limited

1st Floor, ‘Sheeba Bhavan’,

1/22, Poddar Nagar

(Near South City Mall/Dominos Pizza),

Kolkata, West Bengal 700068

P: +91-842 059 4969 L: +91-33-4001 7947

E: trainings@paliumsoftware.in

www.paliumtrainings.biz

Plz call +91-9051092035 for more details -

About the Faculty

The program will be conducted by an experienced professional with many years of IT Service Management exposure and experience. He has helped numerous individuals to achieve PMP certification.

 


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